Nancy was sitting at home when someone busted the lock on her door. She was afraid she was being robbed, but it turned out that Chase had mistaken her home for a foreclosure and sent someone to change its locks. It took a visit from police to figure that out.
A CNN story says banks commonly uses [sic] the technique, but it usually waits for a home to be actually foreclosed upon before sending in the lock-breaking brigade. Nancy was behind on her payments but negotiating with the bank, which admitted mistakenly sending in the goons but did not apologize for the mix-up.